Top Customer Engagement Tools 2021

Description : Top Customer Engagement Tools 2021 The number of brands investing in the omnichannel experience has jumped from 20% to over 80% last year in 2020. Let’s check out top Customer Engagement tools for 2021, Freshdesk - Freshdesk is a well-known cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unites conversations from the phone, email, web, chat, and social media, and helps you in resolving issues across channels in a very simple manner. With the help of Freshdesk, you can offer convenient self-service options, automate workflows, manage SLAs, and generate reports. Freshdesk is used by brands like Bridgestone, HP, DHL, Harvard University, etc. Avaya - Avaya OneCloud Contact-Center-as-a-Service (CCaaS) is a cloud-based contact center solution developed for any size business that is willing to enhance its customer experiences. Avaya OneCloud CCaaS is a solution that delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so that you can develop a true cloud-based customer service call center. For more such updates, check Out recent Martech Cube blogs.